FAQs
Welcome to the Tobico FAQ section. Here you'll find answers to some of the most common questions our customers ask.
📦 1. When will my order ship?
Orders are typically processed within 1–3 business days. Once shipped, you'll receive a tracking number via email.
🚚 2. How long does shipping take?
Delivery time depends on your location:
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U.S. orders: 4–10 business days after shipping
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International orders: Currently not available
🔎 3. How can I track my order?
You can track your order on our Track Your Order page using your order number and email.
💳 4. What payment methods do you accept?
We accept:
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Visa, MasterCard, American Express, Discover
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PayPal
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Shop Pay, Apple Pay, Google Pay
All payments are secure and encrypted.
🔁 5. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in original packaging. See our Return & Refund Policy for more details.
❌ 6. Can I cancel or change my order?
If your order hasn’t shipped yet, contact us as soon as possible at shoptobico@gmail.com or call 773-698-8940. Once shipped, we cannot cancel or modify the order.
🧾 7. Do you charge sales tax?
Sales tax is applied based on your shipping address, in accordance with local regulations.
📬 8. I didn’t receive a confirmation email. What should I do?
Check your spam/junk folder. If it's not there, contact us to confirm your order.
📞 9. How can I contact you?
Email: shoptobico@gmail.com
Phone: 773-698-8940
Address: 5530 W Homer St, Chicago, Illinois 60639, United States